Return and Refund Policy

This Exchange Policy govern the conditions under which returns and refunds are accepted by Nayika Threads. By making a purchase on our website, you agree to the terms outlined below.

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1. Exchange policy

Customers may request a return within 7 days from the date of receipt of the product.

To qualify for a return, the following conditions must be met:

• Exchange only within 3 days of purchase. No returns

• The product must be returned in its original packaging.

• A valid proof of purchase or order confirmation must be provided.

• Please provide an unboxing video to process any exchange.

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2. Non-Returnable and Non-Refundable Items

The following items are not eligible for exchange:

• Products damaged due to customer misuse, improper handling, or installation

• Customized or made-to-order wooden products

• Items without original packaging

• Products purchased during clearance sale or special promotions

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3. Replacement Policy

In case of damaged or incorrect products, customers may opt for:

• A replacement product (subject to availability), or

• A full refund

5. Shipping Charges

•  Shipping charges are non-refundable unless the return is due to our    error (wrong or damaged product).

6. Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped, cancellation requests will not be accepted.